Got a text from “Evri” saying your parcel couldn’t be delivered? Maybe it’s asking you to pay 79p or update your address?
Stop. Don’t click that link.
There’s a very good chance it’s a scam and thousands of people across the UK are falling for it every single week. We’ve been tracking Evri scam texts throughout 2025 and 2026, and the patterns are getting more sophisticated. In this guide, we break down exactly how these scams work, what real examples look like, and what you should do right now if you’ve already clicked.
What Is the Evri Scam Text?
The Evri scam text is a type of smishing attack (SMS phishing) where fraudsters impersonate Evri, one of the UK’s largest parcel delivery companies (formerly Hermes).
These fake text messages typically claim that:
- Your parcel couldn’t be delivered
- You need to pay a small redelivery fee (usually 79p or £1.99)
- Your address is “incomplete” and needs updating
- You must reschedule delivery by clicking a link
The goal? Steal your bank details, personal information, or both.
According to Action Fraud UK, parcel delivery scams increased by over 35% between 2024 and 2025, with Evri being one of the most impersonated brands. The National Cyber Security Centre (NCSC) has also issued multiple warnings about these fraudulent messages.
Here’s the thing these texts look genuinely convincing. The scammers have gotten really good at copying Evri’s branding, tone, and even their tracking page layout.
Real Evri Scam Text Examples (2026 Latest)
We’ve collected the most common Evri scam text formats currently circulating across the UK. Here’s what they look like:
Example 1: The “79p Redelivery Fee” Scam
“Evri: We attempted to deliver your parcel today but no one was available. Please pay £0.79 redelivery fee to reschedule: [suspicious-link.com]”
Why it works: The small amount (79p) makes people think “what’s the harm?” but the linked page captures your full card details.
Example 2: The “Incomplete Address” Scam
“Evri: Your parcel is on hold due to an incomplete address. Please update your delivery details here: [evri-address-update.com]”
Why it works: If you’ve recently ordered something online, this feels completely believable.
Example 3: The “Driver David” Scam
“Evri: Our driver David attempted to deliver your package today, but was unsuccessful. To arrange a redelivery, please visit: [fake-link.com]”
Why it works: Adding a driver’s name makes it feel personal and authentic. This version went viral on Reddit’s r/Scams and r/AskUK communities.
Example 4: The WhatsApp Version
A WhatsApp message from an unknown number with Evri’s logo as the profile picture, asking you to “confirm your delivery slot.”
Why it works: People trust WhatsApp messages more than random SMS texts.
Example 5: The Email Version (donotreply@evri)
Subject: “Your Evri delivery requires action”
Body: “We were unable to deliver your parcel. Customs charges of £1.45 must be paid before redelivery. Click here to pay.”
Why it works: The “donotreply” sender name mimics legitimate corporate emails.
Example 6: The “Reschedule Delivery” Text
“EVRI: Your delivery is scheduled for today. We need you to confirm your time slot. Reschedule here: [evri-reschedule.com]”
Why it works: Creates urgency, you think you’ll miss your parcel if you don’t act fast.
How to Spot a Fake Evri Text: 9 Red Flags
Not sure whether that Evri text message is real or fake? Look for these red flags:
1. It Asks for Payment
Evri never charges for redelivery. This is confirmed directly on Evri’s official website. If any text asks for 79p, £1.99, or any amount, it’s fake. Period.
2. Suspicious Links
Real Evri links only come from evri.com. Scam links often look like:
- evri-redelivery.com
- evri-address.com
- evr.i-c26829gb.com
- evri.psocy.com
Pro tip: Hover over (or long-press on mobile) any link to see the actual URL before clicking.
Run the link through a URL checker first
3. Sent from a Mobile Number
Genuine Evri messages come from a verified sender ID that shows as “Evri” not from a random mobile number like 07xxx.
4. Urgency and Pressure
Phrases like “act within 24 hours” or “your parcel will be returned” are classic pressure tactics. Real delivery companies don’t threaten you.
5. Spelling and Grammar Mistakes
While scammers are getting better, many texts still contain awkward phrasing, random capitalisation, or spelling errors.
6. No Personal Greeting
A real Evri notification typically includes your name or tracking reference. Scam texts are generic they don’t know your name.
7. Asks for Card Details
No legitimate delivery company will ever ask for your full card details via a text message link.
8. Comes Via Email from a Personal Address
If you get an Evri email from a Hotmail, Gmail, or Yahoo address that’s obviously not Evri. Their emails come from official @evri.com domains.
9. You Weren’t Expecting a Parcel
This seems obvious, but it works. If you haven’t ordered anything, why would Evri text you? Scammers play the numbers game they send millions of texts hoping some people are actually waiting for a delivery.
Real Evri Text vs Scam Text: Side-by-Side Comparison
Here’s how to tell the difference at a glance:
| Feature | Real Evri Text | Scam Evri Text |
|---|---|---|
| Sender | Shows as “Evri” | Random mobile number |
| Link | evri.com only | evri-redelivery.com, evr.i-xxx.com |
| Payment request | Never asks for money | Asks for 79p, £1.99 etc. |
| Tracking number | Included | Usually missing |
| Personal details | May include your name | Generic “Dear Customer” |
| Grammar | Professional | Often has errors |
| Urgency | Calm tone | “Act now or lose your parcel!” |
Does Evri Send Text Messages? How Does Evri Actually Contact You?
Yes, Evri does send legitimate text messages, which is exactly why these scams are so effective. Here’s how the real Evri contacts customers:
Legitimate Evri communications include:
- SMS updates with your tracking number
- Emails from @evri.com addresses
- Notifications through the Evri app
- A card left at your door if delivery was attempted
Evri will NEVER:
- Ask you to pay a redelivery fee
- Request your bank or card details via text
- Send messages from personal email addresses (Hotmail, Gmail)
- Ask you to click a link to “verify your address” with payment
This is confirmed on Evri’s official FAQ page about genuine communications.
Clicked the Evri Scam Link? Do This RIGHT NOW
Already clicked the link or worse entered your details? Don’t panic, but act fast. Here’s your step-by-step action plan:
Step 1: Disconnect from the Internet
If you clicked on your phone, switch to Aeroplane Mode immediately. This can prevent any malware from sending your data.
Step 2: Contact Your Bank (Immediately)
If you entered any card or banking details:
- Call your bank’s fraud department (number is on the back of your card)
- Ask them to freeze your card and block any pending transactions
- Request a new card to be issued
Most UK banks have 24/7 fraud lines. Don’t wait until morning.
Step 3: Change Your Passwords
If you entered any login credentials, change passwords immediately especially for:
- Email accounts
- Banking apps
- Any account using the same password
Step 4: Report to Action Fraud
File a report at actionfraud.police.uk or call 0300 123 2040. This helps UK authorities track and shut down scam operations.
Step 5: Forward the Text to 7726
Forward the scam text message to 7726 this is the UK’s free spam reporting service run by Ofcom. Your network provider will investigate.
Step 6: Report to the NCSC
Forward suspicious emails to report@phishing.gov.uk the National Cyber Security Centre actively takes down scam websites based on these reports.
Step 7: Run an Antivirus Scan
If you clicked a link on your phone, run a full scan using a trusted antivirus app. Some scam links install malware that monitors your keystrokes.
Step 8: Monitor Your Accounts
For the next 30-90 days, keep a close eye on:
- Bank statements for unusual transactions
- Credit report (use free services like ClearScore or Experian)
- Email for password reset notifications you didn’t request
Can You Get Your Money Back?
If scammers have already taken money from your account, here’s what we know:
Through your bank:
- Under the Contingent Reimbursement Model (CRM) Code, many UK banks will refund victims of Authorised Push Payment (APP) fraud
- Contact your bank’s fraud team and request a chargeback or Section 75 claim (for credit card payments)
- From October 2024, the PSR (Payment Systems Regulator) requires banks to reimburse APP fraud victims in most cases
Success rate: According to UK Finance data, approximately 62% of APP fraud cases received full or partial reimbursement in 2024.
Important: The sooner you report, the higher your chances of getting money back.
Why Are Evri Scam Texts So Common?
You might wonder why Evri specifically? Why not Royal Mail or DPD?
A few reasons:
- Evri handles millions of parcels daily – so the chances of someone actually expecting an Evri delivery when they receive the scam text are high
- Evri’s reputation – let’s be honest, Evri already has a mixed reputation for missed deliveries, so a “failed delivery” text feels believable
- Low-cost shipping – many online retailers use Evri as their default courier, so most UK online shoppers have dealt with them
- Easy to impersonate – Evri’s simple branding and short company name makes it easy to fake convincingly
How to Report an Evri Scam Text (Complete Guide)
Here’s every way you can report these fraudulent messages:
| Method | Details |
|---|---|
| Forward SMS | Send the text to 7726 (free) |
| Action Fraud | actionfraud.police.uk or call 0300 123 2040 |
| NCSC Email | Forward to report@phishing.gov.uk |
| Evri directly | Report at evri.com/digital-security |
| Your network | Contact your mobile provider to block the sender |
Every report helps. The NCSC has taken down over 235,000 scam URLs since 2020 based on public reports (source: NCSC Annual Review 2024).
The Bottom Line
Evri scam texts aren’t going away anytime soon. Scammers know that millions of people across the UK use Evri regularly, and they exploit that familiarity. The best defence is simple never click links in unexpected delivery texts, and remember that Evri never charges for redelivery.
If something feels off about a text or email, trust your instinct. Check directly on the official Evri website. And if you’ve already fallen victim, act fast, contact your bank, report the scam, and monitor your accounts.
Stay safe out there.
For more scam alerts and verification guides, explore ScamDekho.in we help you spot scams before they spot you.
Frequently Asked Questions
Not all texts from Evri are scams. Evri does send legitimate delivery notifications. However, any text asking for payment, card details, or directing you to a non-evri.com website is almost certainly a scam. Always verify by checking your tracking number directly on the official Evri website or app.
No. Evri does not charge any fee for redelivery. They attempt delivery up to 3 times free of charge. Any text asking for 79p, £1.45, or £1.99 for redelivery is a scam no exceptions.
A genuine Evri text will come from a verified “Evri” sender ID (not a mobile number), contain your tracking reference number, and will never ask for payment or card details. Real texts simply provide delivery updates or estimated delivery windows.
If you only clicked the link but didn’t enter any details, the risk is lower but you should still run an antivirus scan on your device. If you entered personal or banking information, contact your bank immediately to freeze your card and report the incident to Action Fraud.
Copy the tracking number from the text and enter it directly on evri.com/track-a-parcel. If the tracking number doesn’t exist on their official site, the message is fake. You can also contact Evri directly through their app or website chat.
This is a phishing email that appears to come from “donotreply@evri.com” but actually uses a spoofed or slightly altered email address. These emails typically claim you need to pay customs charges or update delivery information. Always check the actual sender address carefully.
No. Any website that isn’t evri.com is not affiliated with Evri. Domains like evri.psocy.com, evr.i-c26829gb.com, and evri-redelivery.com are all scam websites designed to steal your information.
